Legal notice

Legal Notice

Last updated: August 2, 2026

This Legal Notice provides information about the ownership and operation of the Vittaro website, the legal entity responsible for the store, the use of website content and the conditions applicable to information published through the website.

Vittaro is based in Zurich, Switzerland.

Nothing in this Legal Notice excludes, restricts or replaces any mandatory consumer right, statutory guarantee or legal remedy available under the laws of the country or state in which a customer lives.

1. Website Operator

Trading name:
Vittaro

Location:
Zurich, Switzerland

Customer support and legal contact:
contact@usevittaro.com

2. Customer Support

Support Email contact@usevittaro.com

Support Days Monday to Friday

Our customer support team does not operate on Saturdays or Sundays. Messages received during the weekend will be placed in the support queue and reviewed from the next business day.

Public holidays may also affect response times. We aim to respond to enquiries as soon as reasonably possible during our normal support days.

When contacting us about an existing order, please include your full name, order number and the email address used during checkout.

3. Business Location and Returns

The business location shown in this Legal Notice identifies Vittaro as being based in Zurich, Switzerland.

It is not automatically an authorised product-return address.

Do not send watches, parcels or returns to the business location unless our customer support team has expressly instructed you to do so in writing.

To request a return, contact contact@usevittaro.com and follow the authorised return instructions provided by our team.

4. Purpose of the Website

The Vittaro website is an online retail platform through which customers may review product information, submit orders, make payments, communicate with customer support and access store policies.

Accessing or browsing the website does not by itself create a sales contract. The formation and acceptance of an order are governed by our Terms of Service and the confirmation communications sent for the relevant order.

5. Ecommerce Platform

The store uses Shopify ecommerce infrastructure to provide website, checkout, account, payment, security and related functionality.

Certain payments, delivery services and technical functions may be provided by independent third-party service providers. Their own terms and privacy practices may apply to services that they provide directly.

6. Product Information

We make reasonable efforts to ensure that product names, references, descriptions, materials, dimensions, movements, functions, colours, condition and included accessories are presented accurately.

Product information may be based on manufacturer specifications, documents supplied with the item, seller information, physical inspection and other reasonably available sources.

Customers should review the entire product page, photographs, condition description, included accessories and order summary before completing a purchase.

Measurements and technical specifications may be approximate unless expressly identified as exact. Screen settings, photography and lighting may affect the appearance of colours, textures and finishes.

7. Watches and Individual Condition

Watches may be offered as new, unworn, like new, pre-owned, vintage, refurbished or in another clearly stated condition.

Pre-owned and vintage watches may show characteristics associated with age, previous use, servicing, polishing or component replacement. Product-specific condition information and photographs should be reviewed before purchase.

Where an individually photographed watch is offered, the photographs are intended to show the relevant unit unless the product page clearly states that representative or stock images are being used.

The availability of an original box, papers, warranty card, service history or manufacturer warranty applies only when expressly stated on the relevant product page or order documentation.

8. Authenticity and Product Identification

Brand names, model names, references, serial information and authenticity statements apply only to the specific product for which they are expressly provided.

Products described under a third-party brand must correspond to the genuine product represented in the relevant listing. Vittaro does not authorise the use of its website to market counterfeit, substituted or deliberately misidentified products.

Authentication, inspection or verification carried out by Vittaro or an independent specialist does not create an affiliation with the original manufacturer.

9. Third-Party Trademarks

Manufacturer names, collection names, model names, logos and other trademarks appearing on the website belong to their respective owners.

References to third-party brands are used for the legitimate purposes of identifying and describing products offered through the store.

Unless a product page expressly states otherwise, Vittaro are not authorised dealers, representatives, agents, sponsors or affiliates of the third-party watch manufacturers mentioned on the website.

The sale of a pre-owned or independently sourced product does not by itself imply sponsorship, authorisation or endorsement by its original manufacturer.

10. Intellectual Property

The Vittaro trading name, original website design, written content, layouts, graphics, visual elements and other original materials are owned by or licensed to Vittaro and are protected by applicable intellectual-property laws.

You may access and view the website for personal shopping and informational purposes.

Without prior written permission, you must not:

Copy or republish substantial portions of our original content.
Use our content to create a competing product catalogue.
Remove copyright, trademark or ownership notices.
Use the Vittaro name or branding in a misleading manner.
Suggest an affiliation with Vittaro without authorisation.
Use automated systems to extract website content unlawfully.

Third-party photographs, logos and materials remain subject to the rights of their respective owners.

11. Prices, Taxes and Charges

Product prices and the currency selected for an order will be presented through the website and checkout.

Applicable shipping charges and taxes collected by Vittaro will be shown before the customer submits the order.

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country, carrier or customs authority.

Further information is available in our Terms of Service and Shipping Policy.

12. No Investment or Valuation Advice

Information about rarity, production, historical prices, auction results, popularity or market demand is provided for general product context only.

Nothing on the website constitutes investment, financial, tax, appraisal or professional valuation advice.

The market value and resale value of a watch may increase or decrease. Vittaro does not guarantee future value, resale demand, liquidity or investment performance.

13. External Links

The website may contain links to manufacturer websites, payment providers, carriers, social networks or other third-party services.

These links may be provided for convenience or additional information. Independent websites are controlled by their respective operators and are governed by their own terms and privacy policies.

A link does not necessarily mean that Vittaro endorses, controls or accepts responsibility for the independent website or its content.

14. Website Availability and Accuracy

We take reasonable steps to maintain the website and keep its information accurate. However, website access may occasionally be interrupted by maintenance, security updates, service-provider disruption or circumstances outside our reasonable control.

We may correct typographical, technical or administrative errors and update website information when reasonably necessary.

Corrections will not be used to remove or reduce mandatory rights arising from a validly accepted consumer order.

15. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of mandatory consumer rights.

Subject to applicable law, we are not responsible for losses caused solely by:

Incorrect information supplied by the website user.
Unauthorised access resulting from a customer failing to protect account credentials.
Independent third-party websites outside our control.
Temporary technical interruptions outside our reasonable control.
Use of website information for an unintended commercial or investment purpose.

Product purchases remain governed by the sales contract, Terms of Service and mandatory consumer law.

16. Consumer Rights

Nothing in this Legal Notice limits statutory rights relating to delayed delivery, cancellation, withdrawal, faulty goods, damaged goods, misdescribed products or products that do not conform to the sales contract.

Depending on the applicable law, consumers may be entitled to remedies such as repair, replacement, price reduction, cancellation or refund.

Detailed information is available through the following store policies:

17. Privacy and Cookies

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable data-protection laws.

The website may use cookies and similar technologies for essential functions, security, analytics, personalisation and advertising. Available privacy choices may be managed through the cookie banner or privacy-preferences controls displayed on the website.

18. Complaints

To submit a complaint about an order, product, delivery, return or website matter, contact:

contact@usevittaro.com

Include your full name, order number, the email address used during checkout and a clear description of the issue.

Complaints received on Saturdays, Sundays or public holidays will be reviewed from the next business day.

Nothing in this section prevents a customer from contacting a competent consumer-protection authority, supervisory authority, alternative dispute-resolution body or court where permitted by applicable law.